Refund policy

Returns and Refund Policy

Right of withdrawal

In accordance with Legislative Decree 206/2005 (Consumer Code), you have the right to withdraw from the contract within 14 days of receiving your order, without having to provide any reason.

Pursuant to Article 59(1)(e) of the Consumer Code, the right of withdrawal does not apply to bottles that have been opened after delivery, as these are goods which, by their nature, cannot be returned.

To exercise your right of withdrawal, please contact us before returning the products, which must be returned intact, sealed and in their original packaging. The cost of returning the goods is borne by the customer.

Refund for goods damaged during dispatch

Should the bottles arrive damaged due to transport, the customer is entitled to a refund or a replacement product, regardless of the withdrawal period.

To initiate the process, you must:

  • Document the damage with photographs upon receipt, before removing the product from its packaging
  • Contact us within 48 hours of delivery, attaching the photographs and the order number

How to contact us

To exercise your right of withdrawal, report damaged goods or request assistance:

📧 amministrazione@marzadro.it
📞 0464 304555

Distilleria Marzadro S.p.A.
Via per Brancolino 10 — 38060 Nogaredo (TN)